Frequently Asked Questions (FAQ)

You will receive the above message when attempting to logon to a Terminal Server if your Windows account has not been setup correctly. (You have insufficient permissions to logon.)

To resolve this issue, contact the Managed Web Services TSx Help Desk and request your Windows account to be corrected.

The first time you make a connect to a new Terminal Server or you re-install the RDP client, you may receive the following notice:



Resolution:

This message is NORMAL and is to inform you that the listed resources "Disk Drives & Serial Ports" located on your PC will be made available to you through the Terminal Server. If you are connecting to Managed Web Services TSx supported server, you should Check the box "Don't prompt me again..." and press the "OK" button. IF on the other hand you are connecting to a non-Managed Web Services TSx system, you should consider "Canceling" the request unless you know you are attaching to a safe and secure system.

Under Windows 2003 Terminal Services, verify the following:

For PC Users printing to a Windows Based Printer:

1. You have installed the Universal Print Driver.
   • This can be checked by looking in your PC's Control Panel for the "Simplify Printing Client v3" Icon.
2. Check to see if your printer is being created within the Terminal Services Session via the "Printers and Faxes" Dialog.
   • Navigation: "Start Menu -> Settings -> Printers and Faxes"
3. Try printing a test page:
   • Double-click on your desired printer.
   • When the Printer opens, select "Printer -> Properties" from the Menu Bar.
   • Press the "Print Test Page" button.
     • Did you get a Test Page?
       • YES: Great!
         Re-try printing from your application now and verify that you have selected the correct printer. If you are still unable to print, you will need to contact the Managed Web Services TSx Support Center.
       • NO: Hmmm....
         Check and see if you can print to the printer from your Desktop PC. If you can't, can anyone else printer to the printer? If not, it would appear that you have a printer issue, otherwise, you will need to find out why your PC is unable to print to your local printer. Please contact the Managed Web Services TSx Support Center.

For WinTerm Users printing to a Windows Based Printer -OR- PC Users printing to an LPT port:

1. Do you see the printer within the Terminal Services session via the "Printers and Faxes" Dialog?
   • NO: Can anyone else see the printer?
     • NO: It is possible that the printer has not been setup under Terminal Services yet. Please contact the Managed Web Services TSx Support Center.
     • YES: You many not been in the correct group that has access to the printer.
       • You can check your group membership from within the Terminal session via the following:
         "Start Menu -> Programs -> TS Support -> Group Membership"
         Compare your list of "PRT-(Printer Queue Name)" printers agaist someone who does see the printer. The missing group is more then likely the group you need to be added to. You can contact the Managed Web Services TSx Support Center to add you to the group.
   • YES: Try printing a test page:
     • Double-click on your desired printer.
     • When the Printer opens, select "Printer -> Properties" from the Menu Bar.
     • Press the "Print Test Page" button.
       • Did you get a Test Page?
         • YES: Great!
           Re-try printing from your application now and verify that you have selected the correct printer. If you are still unable to print, you will need to contact the Managed Web Services TSx Support Center.
         • NO: Hmmm....
           Check and see if anyone else can printer to the printer? Either way, you need to contact the Managed Web Services TSx Support Center for resolution. However, you have enough information now that you should be able to get the problem fixed quickly.