Site Navigation

Current User ID:

This field will display the Domain\User ID for the user who is currently logged into the system. By clicking on this field you will be redirected to the Logon / Logoff Screen where you can obtain additional information regarding your user account.

Client IP Address:

This field will display the IPv4 address of the workstation from which the user is accessing this system from. By hovering over the IP address, a Tool Tip will appear displaying the Network Name which the address has been associated with. For example, most users will see the "Default" name appear when connecting to the site from within a Managed Web Services TSx network. However, if the user is accessing the system via MCN Secure Dial, the Tool Tip will display "SecureDial" indicating that it has mapped the client address as a SecureDial network address. If you are experiencing problems launching an application, this information may become critical in resolving the issue.

Web Server ID:

This number represents which web server replied to your last request. In the event that one of servers is experiencing problems, this information will assist in pin-pointing the server quickly.

Menu Bar:

The Menu Bar will be your primary means of navigation within the web site. By simply clicking on the name that appears between the | |'s, you will be redirected to the desired location. Also, as you hover over the menu option, the wording will change from white text to black.
Menu Options:

• Home:
  This will return to the Managed Web Services TSx home page.
  
  
• Application Center:
  This is where you will find Application Icons for the environments which you are authorized to access.
  
  
• Support:
  When you encounter a problem, this should be your first place to look for answers. Information to quickly solve common problems will be posted here as soon as it becomes available.
  

Public Messages:

The Public Messages area is designed to provide general information regarding changes, updates or scheduled outages that may affect the Managed Web Services TSx web site. More specific information regarding particular applications will be posted within the Application Center.

Contact Information:

At the bottom of each page you will find a link to key contact information in the event you need assistance or would like to provide feedback to the development teams.

Windows Active Directory User ID:

Enter your Windows Active Directory ID.

Windows Password:

Enter your Windows Password.

Windows Domain:

Remember Me:

If you are on a trusted network, you will be able to select the Remember Me feature which will store your user credentials as a cookie on your PC. Note: If you clear your cookies on your PC, this information will be lost.

Logon / Logoff:

After you have entered your User ID, Password and Domain, press the Logon button to authenticate to the Managed Web Services TSx web site.

Change Password:

This button will redirect your browser to the Managed Web Services TSx Password Reset web page.

Clear Fields:

Clears the User ID and Password fields.

Cancel Operation:

Cancels your logon request and redirects you to the Managed Web Services TSx home page.

Application Icon:

This is an Icon that represents the application. Based on your role within the organization, the Application Center will generate a dynamic list of applications to which you have access. To launch an application, simply click on the Application Icon. When hovering the mouse over the Icon, a more descriptive name of the application will appear as a Tool Tip.

Application Name:

This is the Short Name of the application. When hovering the mouse over the name, the destination protocol and host will appear as a Tool Tip.
Examples: "HTTP://WWW.MANAGEDWEBSERVICES.COM" or "RDP:MWSTS01"

Preference Bar Area:

The Preference Bar Area is a dynamically generated menu that will provide you with a means to set desired preferences for an application:

Possible Options:

• Disk Icon:
  Will allow you to save your preferences if you are on a trusted network.
  
  
• Resolution:
  Allows you to set your desired Desktop Size (Full Screen, 1024x768, 800x600, etc.) for a terminal session.
  
  
• Mappings:
  Allows you select which Client Devices should be redirected into the terminal session. Example: To have access to your local PCs C: drive, you would redirect "Drives" to the terminal session.
  
  
• Connection Speed:
  Allows you to specify how fast your connection speed to the Managed Web Services TSx Data Center is which in turn will enable / disable selected features to give you the best possible user experience:
  
  
  • LOW (Default):
    User Experience: Low Color, No Audio, No Animations
    (For connects over Dial-up or slower, you may wish to select "Low" to reduce bandwidth requirements.)
    
    
  • MEDIUM:
    User Experience: High Color, Limited Audio, No Animations
    
    
  • HIGH:
    User Experience: True Color, Full Audio, Full Animations
    (The "High" value should only be used if you are located on the same LAN connection as the server.)
    

Windows Password:

Due to security reasons, once you launch your application, you will be required to re-enter your Windows password. (Your User ID and Domain will already be filled in from the Managed Web Services TSx logon information.)

Logoff Option:

To properly exit a Terminal Server Session, you should choose the Logoff option which can be found in the Start Menu. By using the Logoff option, your session will be closed and all settings will return to their initial state when you logon again.

Disconnect Option:
(Not Recommended)

The disconnect button "RED X" found in the upper right corner of the Terminal Server Session window can be used when you wish to disconnect from your session but leave your applications running so that you can reconnect at a later time. Note: A disconnected session will timeout and be reset after 60 minutes.