Support Services

It is the goal of Managed Web Services to provide our customers with the highest quality user experience possible. One part of a good user experience is being able to resolve issues quickly.

Below you will find a number of resources designed to answer your questions or fix a problem quickly.

If you would prefer to speak to a support professional, please contact the Managed Web Services TSx Support Center.

General Assistance

Managed Web Services TSx Welcome Center >>
Frequently Asked Questions (FAQ) >>
Request Support >>

Processes and Procedures

Accessing your local PC's drives under Terminal Services  >>
For a PC with one or more Windows Printers Defined  >>
For a WinTerm or an Application that needs to print to an LPT1 port >>

Required Client Installation Packages

Register RDP MIME Type >>
Universal Print Driver >>
Microsoft RDP Client >>

Other Client Installations Packages

Citrix ICA Client v9.00.32649 (3.4MB) >>
Microsoft RDP Client v1.0.3 for Mac (1.9MB HDX Format) >>